October 06, 2020

Darius,I wanted to thank you and your team for the excellent job you all did tending to my mother’s, father’s and paternal grandmother’s grave sites. A few months ago (or more) my friends from Facebook started posting warnings about flooding issues at Ridgelawn cemetery in Gary, IN, my hometown. The posts indicated terrible flooding, especially in the veteran’s section where I knew my mom and dad were buried. I was more thansick at my stomach. I felt terrible not having visited them in so long. I called my brother who resides in Tucson to discuss the issue. I live in Atlanta and we both agreed something must be done, but we did not know where to start. I had no issues with driving up to survey the issue butwanted to know what to expect. For over a month, I asked my high school friends still in the area if they would take some pictures for me. I few said yes, but weeks passed and nothing. My brother’s wife mentioned there were services available that would maintain grave sites for those who could not. He called one and we waited — no deal, distance too far. I then searched and found your website. I could see you worked in the Chicago area but Ridgelawn was out of your mapped area of service. I sent an email assuming a negative response and almost immediately Darius was in contact with me.I cannot tell you how relieved I was to hear that he would be willing to help and then he listed all the services your company provides. The prices, from what I could see, were way more than fair.Long story short, Darius recommended I contact Ridgelawn to have them take care of some issues they were responsible for after he reviewed the photos I sent and suggested I contact him again when they completed their work.A few weeks went by and Darius handled my many “is it done yet” emails in his usual calm way (thank you for putting up with me).This weekend your company visited Ridgelawn and did an absolutely fantastic job on all three plots. You even found the missing vase which I never knew existed). It is not the same as if my brother and I had done it in person (assuming we even could) but I felt so good afterwards. A ton of bricks lifted off my shoulders. For months, I walked past my mom and dad’s photos and apologized to them for neglecting them and grandma and assured them I was doing my best to take care of it. They both died when I was fairly young. They never had the chance to see me grow up and live my life. This Monday, I sat down and told them it was now under control.I am sure you hear this all the time but let me tell you again; your services are a blessing to people such as I that simply cannot tend to their loved ones as they should.

 

Darius makes you feel that one of the family in the way he deals with this process. Takes photos, explains any issues and recommends a course of action. And, by using the names of the people he is tending to (Charles, Frances and Nellie) makes it seem so much more personal. I could tell from our phone call he was more interested in making sure I was happy, and all my questions were answered than he was with getting paid and setting up the next appointment. I am 64 and am a pretty good judge of character, I feel like your business truly cares for its clients (both living and deceased). May God bless you and the services you all perform. I would still be an emotional mess if your business did not exist.Please do not hesitate to use me as a reference, I could not be a happier customer.God bless you all,

Rick Baker